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The Laboratory

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Shipping & Returns

Returns Policy


The Laboratory gives you 30 days from the shipping date or pickup date to return most products. 

 

All returned items must be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear, use, or abuse; otherwise the return will either be refused or subject to a restocking fee of up to 20% at the discretion of The Laboratory. Refunds are made for product value only, excluding shipping and handling charges. Any returns being shipped back to The Laboratory must have a Return Authorization (RA) number printed on the address label. You must call or email us to get an RA number.

 

The following items are returnable only if defective or unopened and unused: strings, reeds, tubes, earbuds, earplugs, mouth-blown instruments (harmonicas, mouthpieces, recorders, etc.), raw-frame speakers, drum heads, drum sticks, turntable cartridges, fog fluid, cleaners, polishes, and polishing cloths. Software and DVDs may be returned for credit only if they are in their original, sealed packaging.

The following items are not returnable: blowout, as-is, scratch & dent, special orders, sale, best offer, and clearance items.

The Laboratory reserves the right to refuse any return.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

The Laboratory ships via FedEx and USPS depending on the item, destination, and transit time.

 

We are located in New Jersey, so we charge sales tax on orders shipping to NJ addresses. Customers located closer to us will receive their shipments sooner, those further away will understandably take a little longer (unless you choose one of the expedited shipping options.)

 

Most orders are shipped within 24 hours or less. 

 

We cannot guarantee the performance of freight carriers, so no shipping times are guaranteed.